Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance Tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How It Works:
Step 1: Once you are on the phone with your Techie, you will be directed to this page.
Step 2: You'd be required to click the Start Now button below to download a small software called CoolieRemote.
Step 3: Once downloaded, you will need to Run the software and Allow the permissions it seeks to let the CoolieRemote become functional.
Step4: After installation, it will show you an ID and a Password. Please provide this information to your Techie so that remote access of your system can be taken.
Step 5: Sit back and Relax while all your technical woes are taken care of and your computer system put to Optimized performance.
Please note that you will be in full control of your computer at all times and can close the session whenever you choose to at your end.